FAQs
Returns and Exchanges
What is your return or exchange policy?
You can find out about returns and exchanges on this page.
What happens if my package gets lost when I try to return it?
American Parkour is not responsible for packages lost in transit en route to our Return Center.
Shipping
How long does it take for apparel to arrive?
Standard shipping for orders in the contiguous US takes 5-10 business days. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way. *Please note, that since we do all our orders at our headquarters - orders submitted over the weekend may not go out until Monday. Once your order has left our premises, we are not responsible for lost packages.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail. However, we recommend using Fedex for International orders, as there is a guaranteed time through customs. If you're local to Washington DC, send us an email immediately after purchasing and we can arrange a pickup.
How much does shipping cost?
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button. *Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
Do you ship internationally?
Yes, we ship to almost every country around the world.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country. Ollo's are not accepted through customs in Mexico.
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Store
What forms of payment do you accept?
We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all through our Shopify store. We also accept payments via PayPal. You can select either option during checkout.
Do I need any sort of account to purchase from the store?
No, there is no registration required.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
How secure is this store?
This store uses Shopify for payments, and Shopify automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do you sell Gift Certificates?
Not at the moment. We're working on getting them added.
Do you offer wholesale or bulk pricing?
Yes, but we screen the companies who are interested in carrying American Parkour products. We want to make sure that American Parkour is a good fit for the companies with which we work. If you would like more information, please contact us and include some background information about your shop/company.
Still have other questions?
For additional information about the APK Store please reach out to us.
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